Shipping policy

Hey there loves! We’ve worked hard to ensure that all U.S. orders ship for a $8 flat rate—even orders to Alaska and Hawaii! All orders over $100 ship FREE!

 

Karter L’Rose Candles are packed and shipped from Brentwood, CA 1-3 days after you place your order.

Once you submit your order, an email confirmation will be delivered to your inbox to confirm your order completion. When your hand-poured candles are headed your way, you will receive a second email with package tracking information. It’s that easy!

We currently ship within the United States and Canada.

Orders within the U.S. ship for a flat rate of only $8!! and can be expected to arrive 5-7 business days after placing your order. AK and HI may require additional processing time. All U.S. orders are shipped via USPS or FedEx.

Orders to Canada ship for a  flat rate of only $25! and may take up to 14 business days to arrive. All Canada orders are shipped via FedEx.

All stated average shipping times assume no delays in transit. We take extreme care in packaging your candles to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time your package stays outside (on a doorstep).

ReturnS AND EXCHANGES

If we made a mistake or your items arrived damaged, we sincerely apologize and will be happy to take care of it for you. Please email support@klrose.com with your order number and details of the damaged or defective candle and we will be happy to assist

We take great pride in creating quality candles  and we hope that you feel the love with each burn. If you have any questions or comments about your order please email support@klrose.com and we will be happy to assist you.

FREQUENTLY ASKED QUESTIONS

Every Karter L'Rose candle is made with natural, domestically grown, soy beans. We create custom blends of non-toxic , high quality fragrance oils and a natural cotton wick for a clean, long-lasting, and even burn.

Please see the "Candle Care" section in the main menu for a list of best practice candle care.

Ofcourse you can! We'd loved to partner with you to make someones day. Simply  change the shipping destination to the gift recipients address.

We will even include a special note at no additional charge! Write your gift note in the "additional notes" on the shopping cart page (before checkout).

K L'Rose Wax Melts are a perfect alternative to candles when you want to enjoy the benefits of an amazing  fragrance without an open flame.

Wax melts are not actually burned. They are melted using an electric or tea light  wax warmer. Please DO NOT use a crockpot, coffee warmer, stovetop, or any device not specified for wax melts.

Pop one or two wax cubes into your warmer to fill any room with your favorite yummy smells just as easily as any candle! The amount of melts  you use at one time may vary depending on your preferred strength, but most warmers are NOT made to hold all six cubes that come in a Wax Melt shell. 

Soy is a softer wax , it is not uncommon for the melts to be a bit creamier than paraffin wax when you pop them out.

Each of our soy wax cubes lasts approximately 16-18 hours.

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